Get in Touch

Whether you have a question, an idea, or just want to say hello, feel free to reach out - we’re here to help.

Use the form below to drop us a message, and we’ll get back to you as soon as we can.

History Taking Cards: frequently asked questions

Questions, corrections or problems: email regis@lupiloops.com or use the form above. We aim to reply within 5 working days.

How do I get my purchase back on a new phone?
Open the app, go to Settings and tap Restore purchases. Make sure you are signed in to the same Apple or Google account you used to buy it.

I bought the unlock but the sets are still locked.
Go to Settings and tap Restore purchases. If that doesn’t work, email us with the date of purchase and whether you use iPhone or Android.

Can I use the app without internet?
Yes. Everything is inside the app, including the sets you have unlocked.

How do I clear my ticks?
Each set has Clear all ticks at the bottom. To clear every set at once, go to Settings and tap Clear ticks in every specialty. Your purchase is kept.

Which sets are free?
All of History Taking (Systematic Approach), plus Acute Internal Medicine and Cardiology. One purchase unlocks every other specialty.

Is there a subscription?
No. The unlock is a single one-off purchase. The App Store or Google Play shows the price in your currency.

I think a card is wrong.
Please email us with the specialty and the card. The cards are an aide-memoire and not clinically approved: if a card and your supervisor disagree, your supervisor is right.

Does the app collect my data?
No. There are no accounts, no tracking and no analytics. See our privacy policy for details.